Crave InfoTech’s Field Service Manager (cFSM) helps the high-performing sectors like utility and energy efficiently manage asset maintenance and after-sales services. Using cFSM to build and control technician schedules boost operational efficiency.

Further enhance automation with job routing using seamless in-app HERE, Google, or ESRI map integration. All this helps improve service performance and increase customer satisfaction.

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Common Challenges with Field Service Management

Field Services are predominantly paper-based or use a complicated mobile application

Real time tracking of field workforce is not possible without a smart platform or system

Wasted work hours and job completion delays negatively impact customer satisfaction

UI is built specifically for one type of device and needs extensive effort to change

Leading solution configured to your business logic

Fully Configurable 25+ Utility Specific and 20+ Public Sector Specific processes available on HCPm and SMP platform. Real time information such as Notifications, Order Operation, Work History, Pending Jobs etc. available to maintenance personnel to be more productive. Automate your field jobs with online or offline sync, clear job-specific workflows, and 100% transparency.

Complete shop floor process visibility
A person setting up a server rack

Deployment-ready product for seamless field jobs

Novel features include Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Customer Complaint Investigation, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, etc.

Solution Environment

Our Value Drivers

A disruptive app, pre-packaged to expedite the implementation time, ROI realization, and reduction in TCO up to 80%

Completely scalable technology that grows with the business

Keep employee performance and satisfaction high with configurable, user-friendly interface

Customizable for any industry specific workflow

Get immediate access to quantitative information that will create accountability for your employees, increase productivity, and make workflow more efficient

Multilingual capabilities

Fully responsive with iOS, Android, Tablet, etc. out of the box

So, make full use of EAM with cFSM solution by Crave InfoTech

80% increase in efficient follow up on jobs

Industry Expertise

Let’s turn our deep knowledge of your industry into shared success

SAP BTP Product Extensions

Crave InfoTech has extensions or applications ready to be implemented made by years of knowledge and experience.