Crave InfoTech’s Field Service Manager (cFSM) helps the high-performing sectors like utility and energy efficiently manage asset maintenance and after-sales services. Using cFSM to build and control technician schedules boost operational efficiency.

Further enhance automation with job routing using seamless in-app HERE, Google, or ESRI map integration. All this helps improve service performance and increase customer satisfaction.

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Common Challenges with Field Service Management

Field Services are predominantly paper-based or use a complicated mobile application

Real time tracking of field workforce is not possible without a smart platform or system

Wasted work hours and job completion delays negatively impact customer satisfaction

UI is built specifically for one type of device and needs extensive effort to change

Leading solution configured to your business logic

Fully Configurable 25+ Utility Specific and 20+ Public Sector Specific processes available on HCPm and SMP platform. Real time information such as Notifications, Order Operation, Work History, Pending Jobs etc. available to maintenance personnel to be more productive. Automate your field jobs with online or offline sync, clear job-specific workflows, and 100% transparency.

Complete shop floor process visibility
A person setting up a server rack

Deployment-ready product for seamless field jobs

Novel features include Service Order Completion, Time Reporting, Material Confirmation, Inventory Movements (Truck to Truck Transfer), Meter Reading Entry, Meter Installation, Customer Complaint Investigation, Permitting Maintenance Order, Measuring Points and Payment Collection, Substation Measuring Points, Hydrant Maintenance, Leak Reading, Pole Inspection, etc.

Solution Environment

  • Sap-BTP1
  • SAP-ECC1
  • Sap-Mobile-Platform1
  • SAP-NetWeaver_Gateway1

Our Value Drivers

A disruptive app, pre-packaged to expedite the implementation time, ROI realization, and reduction in TCO up to 80%

Completely scalable technology that grows with the business

Keep employee performance and satisfaction high with configurable, user-friendly interface

Customizable for any industry specific workflow

Get immediate access to quantitative information that will create accountability for your employees, increase productivity, and make workflow more efficient

Multilingual capabilities

Fully responsive with iOS, Android, Tablet, etc. out of the box

So, make full use of EAM with cFSM solution by Crave InfoTech

80% increase in efficient follow up on jobs

Industry Expertise

Let’s turn our deep knowledge of your industry into shared success

Utilities

Complete field service management with mobility, dynamic job assignment, etc.

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Oil & Gas

Ensure onshore or offshore field inspections, maintenance, and job completion

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Manufacturing

Total control over on-field maintenance and operational tasks, with live updates

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Healthcare

Leverage field service management to offer proper remote healthcare options

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SAP BTP Product Extensions

Crave InfoTech has extensions or applications ready to be implemented made by years of knowledge and experience.

cMaintenance

cMaintenance solution converts conventional paper-based Plant maintenance activities for prevention, correction and breakdown and makes them digitally available for use and analysis.

cCalibration

cMaintenance solution effectively solves the traditional issues of error-prone and time-consuming process of finding the right equipment for calibration, no measure to ensure the calibration process as per SOP, and manual data entry at multiple locations with a lack of on-the-spot validations.

Work Clearance Manager

Work Clearance Manager helps ensure complete safety, with predictive control over the activities – especially with hazardous materials or critical machinery. The manager can ensure workplace safety and environmentally sustainable operations with live updates on his device.

Facility Maintenance

Crave InfoTech’s Facility Maintenance converts paper-based maintenance activities for prevention, correction and breakdown into an information technology system which utilizes mobility features.

Planning Workbench

Crave InfoTech’s Planning Workbench solves the challenging work of scheduling processes that lack transparency and visibility, while enabling the tracking of exact KPIs that the manager requires, in a single dashboard.

AHU Filter Maintenance Application

AHU Filter Maintenance Application from Crave InfoTech is an IT solution to manage and track the maintenance activities specially the cleaning of AHU filters, tracking the filter expiry and generate management/compliance reports as part of record keeping.

cWarehouse

Crave InfoTech’s cWarehouse ensures 5x fast deployment, 30%+ boost in warehouse efficiency, total cost efficiency, and quick value realization (hit the ground running). If you are a warehouse manager looking for a way to infuse process control and productivity in your operations, this is for you.

cDSD

Crave InfoTech’s Direct Store Delivery system or cDSD offers an optimum solution to monitor deliveries in real time on the handheld device. Not only does it confirm the specifications, date, time and address of delivery but also records the name of the person receiving the goods along with his/her electronic signature thereby simplifying the whole process manifold.

Asset Inspection

Crave InfoTech’s Asset Inspection product ensures that the managers and inspectors have the right tech in their hands to manage processes, file reports, and streamline maintenance activities.

Flexible Scheduling

Take the benefit of Crave InfoTech’s smooth and flexible scheduling to get set a dynamic and agile job and work permit schedule. Assign jobs from anywhere, anytime – and approve just as easily. Be responsive, quick, and efficient.

cDispatch

Crave InfoTech’s cDispatch is a one stop dispatch cockpit where the dispatcher can manage all the activities he needs to perform in his day-to-day routine and sync it effortlessly with the SAP backend.

cSDC

Supplier Digital Connect cSDC provides seamless integration to extended purchasing processes with suppliers, over the cloud and brings in complete transparency, 100% process accuracy, real-time transaction & information on click of a button with lower cost & returns higher degree of process automation.

Truck Loading

Crave InfoTech’s Truck Loading application makes dispatching trucks from your warehouse/plant fast, efficient, and easy to track. The communication between the gate, drivers, and warehouse operators is sustained seamlessly and the approval times for departures is minimized.

cTrack

Crave InfoTech’s Connected Assets and IoT – cTrack monitors your valuable assets in the field including workforce and vehicles, inventory is tracked accurately, and the truck routes are planned efficiently. We ensure your customers get high satisfaction and on-time delivery.