With nearly 48% of companies still relying on paper-based maintenance processes, a study by the American Productivity & Quality Center (APQC) found that manual data entry errors cost organizations an average of $13.5 million annually. This reality hit home for a major global biopharma company with operations spanning multiple plants globally. 

Manual data meant missed preventive actions, delayed repairs, and siloed communication– all major roadblocks to streamlined maintenance, potentially costing millions. That’s when they partnered with Crave InfoTech to embark on a successful digital transformation journey to automate and digitize their maintenance processes.

In this blog post, we will dive deep into the Biopharma leader’s automation journey and explore how this tech leap has revolutionized their maintenance operations, tailoring workflows to user roles and specific maintenance types, including preventive measures, breakdowns, and calibrations.

Gain exclusive insights into the Biopharma leader’s automation journey and its transformative impact in our full case study here. 

Global Biopharma Company Partners with Crave Infotech for Maintenance Process Digitization & Automation

Legacy of Maintenance Complexity in the Life Science Sector

Known for its innovative approach, this biopharmaceutical powerhouse stands out for developing cost-effective generic active pharmaceutical ingredients (APIs) distributed across 120 countries. However, as we know,  the fast-evolving and tightly regulated life science sector demands a meticulous approach to maintenance and compliance. 

Operating within the stringent pharma sector, the client encountered numerous challenges due to their complex operations spanning multiple plants. With a workforce exceeding 14,000 employees, managing various plants for the production of generic formulations and APIs presented unique hurdles.

Legacy of Maintenance Complexity in the Life Science Sector

Prior to our intervention, technicians relied heavily on manual, paper-based maintenance processes. They used handwritten checklists for tasks and recorded calibration readings manually. As activity and approval timestamps couldn’t reflect the actuals on the floor, the additional time taken to transfer work order details along with the post-task entries from paper to the system was causing significant delays in approvals and material reservations. 

This manual approach significantly hindered process visibility for managers, making it difficult to validate or control activities on the floor. It was heavily impacting production and research processes’ uptime within the plant.

The lack of real-time visibility, control, and compliance posed significant challenges to the company’s maintenance operations. Recognizing the urgent need for digitization and automation within their maintenance processes, the client sought an innovative partner to revamp their plant maintenance. They needed a partner who could understand their unique business challenges and deliver a secure, streamlined interface that would make managing and consolidating their maintenance processes easy.  This quest led them to Crave InfoTech. Renowned for out-of-the-box industry-specific solutions coupled with our SAP BTP and digital supply chain expertise, we became the obvious choice.

To understand how seamless integration with user-friendly interfaces can enhance your decision-making and boost business operations, download our comprehensive industry report now.

Global Biopharma Company Partners with Crave Infotech for Maintenance Process Digitization & Automation

Biopharma's Digital Leap with Crave InfoTech

Crave InfoTech collaborated closely with the client to address their maintenance complexities. The idea was simple, to make the maintenance processes easy to create and execute with precise validations and 100% compliance – all in real-time backed by approvals from the required stakeholders.

We focused on transitioning their manual, paper-based maintenance processes to a digitized, automated solution. Leveraging our expertise in Enterprise Asset Management, we created a consolidated application on SAP BTP. The solution provided secure access with specific views for each user, auto-generated work orders, and on-the-go notification creation for breakdown maintenance. This shift enabled the client to boost growth and efficiency by streamlining their maintenance processes. 

Download the full case study to discover how Crave InfoTech can digitize & automate your end-to-end maintenance operations.

Global Biopharma Company Partners with Crave Infotech for Maintenance Process Digitization & Automation

Future-Proofing Maintenance Processes

The implementation of a consolidated maintenance solution facilitated simple workflows tailored to user roles and specific maintenance types, including preventive measures, breakdowns, and calibrations. We created an intuitive system with robust validators and controls. It ensured compliance and smooth technical completions (TECO) with all necessary permits and approvals.

Biopharma's Digital Leap with Crave InfoTech

We also enhanced the user experience by consolidating various work order types into a single, user-friendly solution with simplified workflows for all their technicians and approvers, leading to a significant boost in operational efficiency.

From notification creation for inspections to connected order execution— our solution digitized their entire process. It seamlessly integrates with the materials master for real-time requirement and usage sync, providing a consolidated maintenance hub for the company.

Beyond immediate operational gains, the automation ensured fast requisitions, accurate reservations, and regular replenishment. 

Witness the transformative impact of secure access, auto-generated work orders, and on-the-go notification creation in our case study.

Global Biopharma Company Partners with Crave Infotech for Maintenance Process Digitization & Automation

Download the Full Case Study for Seamless Maintenance Process Automation

This plant maintenance automation project was not just about adopting new technology—it’s about embracing innovation to drive tangible business outcomes. From easy access to auto-generated work orders to on-the-go notifications—every aspect of the new system has been designed to improve compliance and the company’s business roadmap. Crave InfoTech is proud to have been a part of this digital transformation journey, helping our clients achieve new levels of efficiency and compliance.

If you’re facing similar challenges in your industry— manufacturing, retail, or any other sector— this case study demonstrates the importance of customized industry-specific solutions in maximizing efficiency and productivity. It demonstrates that with the right partner and the right technology, you can transform your operations, reduce costs, and improve customer satisfaction.

Discover how Crave InfoTech can help you simplify your maintenance processes and future-proof your enterprise. Give us a call today to start your own success story!

Download the full case study now to unlock the secrets behind this successful transformation and discover how Crave InfoTech can help you achieve similar results in your organization.

Global Biopharma Company Partners with Crave Infotech for Maintenance Process Digitization & Automation

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