Sun Pharma, a global leader in the pharmaceutical industry, has taken a significant leap forward in operational efficiency by embracing automation. This move towards automation is not just about technological advancement; it’s a strategic commitment to innovation, efficiency, compliance, and control.

Above all, the company wanted to ensure that the business logic and the process execution within the system were as in-sync and accurate as possible. SAP offers the integrability and extensibility to mold the solution to that specific requirements. This has been the foundation of creating the right Workflow and processes to add automation and efficiency to their operations. 

This is just an overview of the need for perfection within Sun Pharma’s system architecture and flows. However, going down to the act of supporting and enhancing actual work and business logic – we must shed some light on elaborating on the core need that Sun Pharma faced at their plant. 

Need for Timely & Accurate Water Sampling for the Sun Pharma Plant

Water Sampling Automation for the Sun Pharma plant

Water is intricate in various processes. The usage and handling of water rightly necessitates adherence to various regulations and protocols. Water is used in different ways in the plant, such as:

  • Sterile
  • Potable
  • Hot potable
  • Water for Injections (WFI)

The company needed to ensure that the water used was tested and treated as required.

This testing begins with the water sampling process – and that’s where they needed some automation and innovation for added control. 

Water sampling is simply collecting water from various sampling points within the plant at planned intervals. This water is labeled and sent for lab testing per the timelines. There are various tests, including micro-biological and chemical analysis – which we won’t get into much as that’s beyond the purview of our discussion. 

Sun Pharma follows various regulations from multiple regulatory agencies around the world like Central Drugs Standard Control Organization (CDSCO), U.S. Food and Drug Administration (FDA), and the European Medicines Agency (EMA). The company also follows Good Manufacturing Practices (GMP) and other quality assurance protocols to ensure the quality and safety of their products and processes. 

Amidst this, the chemists and engineers recorded water sampling information on paper and then added it to the system. The chemists were assigned the sample collection tasks (as per the schedule for different sampling points). They would go and collect them and record their details on paper. 

This was a major hindrance as there wasn’t a direct way to check and control the efficacy of the sample collection processes. They had the data but needed real-time checks on the activities to ensure they were audit-ready and dependable. 

Creating the Digitization & Automation Solution with Crave InfoTech

The idea was simple– enabling an extension that would remove the inefficient paper-based data collection method. Sun Pharma wanted a tech partner with deep industry and SAP expertise to extend the system to incorporate the business needs seamlessly. 

Crave InfoTech (with our success rate and industry proficiency) was the obvious choice.

We worked to formulate the structure and Workflow of the sampling process into an architecture that could easily translate into digitized automation

There were multiple users involved here. The chemists executed the tasks assigned by the engineers. The engineers checked and validated the results. There were also the quality assurance (QA) officers, who regulated the process for any deviation. The QA would trigger an action if they identified errors in sample collection. 

The solution required incorporating all these users in a simple interlay while adding control over the operations. 

Digitizing & Automating the Water Sampling Process – The result

Digitizing and automating the Water Sampling process – The result

The outcome exceeded Sun Pharma’s expectations. Our final Water Sampling app checked all the boxes for Sun Pharma and opened the potential for further innovation and improvements. 

The chemists had access to their apps where they received their directly assigned (and auto-assigned as per predetermined sampling schedule) sample collection tasks. They simply clicked on the task to get the details and physical location of the sampling point. 

On reaching the destination, we used the in-app camera to scan the barcode or QR code at the sampling point. This validated the process, indicating that they were at the right point. Further, the app guided them through the process with enough controls (which I would not get into right now) to ensure that the collections were done accurately per the guidelines. 

The time and location stamps of the task were captured and linked with the completion of the task. The engineers had real-time visibility of the status of each task. They approved or disapproved (with comments) each task and marked its technical completion (when required). The QA officers also had a corresponding view where they could track each task and check for inconsistencies. The client now has both documented and real-time control between the three users to be consistently audit-ready and compliant. 

Wrapping Up

Technology is a means to an end. For Sun Pharma, that end was the complete automation of their Water Sampling process. At Crave InfoTech, we don’t just meet existing needs; we anticipate future challenges and innovate to address them. Our water sampling automation project with Sun Pharma is a testament to our commitment to pushing the boundaries of what’s possible. We’re not just setting the standard for operational efficiency – we’re defining it. As we move forward, our eyes are set on unleashing the power of technology to unlock unprecedented value for our clients. 

Ready to automate your processes? Contact us today to explore the innovative solutions that will future-proof your operations.

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